Inbound reception and enquiry handling
Answer routine business questions, qualify the enquiry, and route it to the right person or process. Agree after-hours coverage and callback handling so callers have a next step when staff are unavailable.
AI Voice Agents
Answer the calls your team cannot get to.
Give callers a helpful next step, even when your team is busy or off the clock. We build and manage AI voice agents for reception, lead qualification, booking, and follow-up, using approved business information and a clear handover when a person is needed.
Handle routine calls consistently
Give callers a defined response to common enquiries, using the information and instructions your business approves.
Make follow-up easier
Capture the reason for the call, relevant details, and the next action so your team can continue the conversation with context.
Protect time for complex conversations
Route sensitive, unclear, or out-of-scope requests to your team rather than making the caller repeat an unproductive automated loop.
Built around your business
What we can
help you with.
Appointment scheduling
Let callers check live availability and book during the conversation through a supported calendar or scheduling tool. We confirm compatibility and agree the rules for confirmations and changes.
Structured outbound calls
Support appropriate reminders, follow-ups, or information collection for audiences you are authorized to contact. The audience, calling rules, and escalation path are agreed before launch.
Call records and team handover
Send useful outcomes to your CRM or workflow, such as a summary, requested callback, or booking result, subject to the access and retention rules you choose.
An example in practice
A caller books without waiting for a callback
An appointment-based business can use an agent to explain its services, collect the required details, and offer available times. Questions about an exception, complaint, or special arrangement go to a person.
- Understand the request
- Answer from approved information
- Book or transfer
- Share the call outcome
A clear handover
What you receive.
We agree the scope before work begins, so your team knows what is included and how to use it.
- An agreed call flow and escalation policy
- Voice and conversation settings suited to your business
- An approved information source for answers
- The agreed phone, booking, and CRM connections
- Test calls covering interruptions and unexpected questions
- Launch guidance, ownership, and support scope
How we work together.
Define the calls it should handle
We review common enquiries and decide where the agent should help, where it should stop, and what callers need to know.
Test real conversations
Your team hears and tests the voice before launch. We refine tone, pronunciation, pauses, interruptions, booking behavior, and handovers against real conversations.
Review and refine
We use agreed call outcomes and feedback to improve the flow, with clear ownership of information updates.
Before we begin.
Can the agent use our existing phone number?
That depends on your phone provider and routing options. We assess forwarding or integration before recommending changes to your number or service.
What happens when the agent does not know the answer?
It should acknowledge the limit and use the agreed handover, callback, or message-taking process. We do not design it to invent business policies or commitments.
Can it speak multiple languages?
Language and voice options depend on the selected provider. We test the languages, names, and terminology your callers use before agreeing coverage.
Are calls recorded?
Recording, disclosure, consent, and retention requirements must be agreed for your use case and location. The setup can be designed around your policies; recording is not assumed to be required.
Let’s map the calls your team handles every day.
A short conversation to understand your needs and decide on a useful next step.